Having an online presence can be as simple as having a Facebook / Twitter account to having a website with a full fledged shopping cart (or even more), but there are 3 main things that businesses need to communicate:
- Information about your business
- That you hear what your (potential) customers are talking about
- That you care about your customers
Brunei businesses take note. And kudos to the businesses listed at the end of the post. Most consumers love being able to connect with them online.